FREQUENTLY ASKED QUESTION
If you did not find your question below please email us or give us a call at 951.304.2831
Murrieta, Temecula, Lake Elsinore, Menifee, Perris, Moreno Valley, Corona, All San Diego, All Los Angeles, All California
If you already have a Logo for your company, you will need to supply the artwork, with all fonts and pantone color information. We will get as close to that pantone color as possible. If you need to have a specific color we can arrange to stock your custom pantone colors for a small charge. If font name is not known we will offer choices for what we have in stock that will be as close as possible.
If you need a new logo, please call and let us help you design the perfect logo for your company.
What is your return policy?
Problems related to product quality or a missing product must be brought to our attention immediately by phone, 951.304.2831 and then in writing within 1 week. A resolution to the problem will be discussed. If the items cannot be replaced, we will either issue a credit or apply the credit to your next order. In order to receive a refund, the affected garments must be returned before the credit is issued.
What is your refund policy?
If your order is wrong because of an error on our end, send them back and we’ll credit your account. If they’re wrong because of an error on your end, we do not offer a refund or credit.
Can I cancel my order?
Yes! You may cancel your order at any time, but you are responsible for processing fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
General cancellation fees are approximately 15% of your payment, but we’ll work with you to keep these costs as low.
What is the process to place an order?
To place an order see our Contact Us page to send us an email with the basic information needed for printing. Once all the information is received you will receive a quote for your order. To accept the quote please sign and return by e-mail. Once all art is received, you will receive a proof of your artwork, please check closely and approve the art sign and return this form.
What is your turnaround time?
We request you send us your Due Date so that we can complete your order in the most efficient time possible. The general rule is, most orders are completed in 2-3 weeks from the receipt of payment and final art work approval. We schedule our presses over 2 weeks in advance to provide the best possible service.
What is the approval process?
On all orders we will be sending you an art proof for your review. This proof will state the size, pantone colors (if custom colors are required) and location of the print placement.
Please make sure to look over this proof carefully as once it is approved we will be printing exactly that. Proofs are issued about 1-2 business days after all information needed and art have been received.
What is the minum order?
Generally, a minimum order is 25 pieces, but we may be able to work with you on that. Give us a call and we can discuss it. But remember, the smaller the quantity the greater the price per piece.read and you want to appeal to them all.